Effective Date: November 19, 2025
Warmkiss values our customers and respects your privacy. This privacy policy describes the Personal Information we collect about you, why we collect it, how we use and protect it, when we share it with third parties, and how third parties may use that information. Our Policy also describes the choices you can make about how we collect and use your information. By providing your Personal Information to Warmkiss while using the Warmkiss website, you are consenting to the manner in which we collect, use, disclose, protect and otherwise manage that information.
We do not intentionally gather Personal Information from visitors who are under the age of 16. If a child under 16 submits Personal Information to Warmkiss and we learn that the Personal Information is the information of a child under 16, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Information from a child under 16, please email us with the subject line “Privacy”.
The Personal Information that we collect depends on your interactions with us and the Site, the choices you make, and the products and features you use.
When you visit, use or navigate the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, location, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. The effect of disabling cookies depends on which cookies you disable. As set out above, if you disable all cookies, you will be unable to complete a purchase on our Site. If you want to disable cookies on our site, you need to change your website browser settings to reject cookies. Please visit http://www.allaboutcookies.org/ and http://www.youronlinechoices.eu, and see the links set out above to determine how you can change your browser settings according to the browser you use.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
Furthermore, we collect Personal Information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products, when you participate in activities on the Site or otherwise when you contact us.
We engage third-party service providers to perform certain functions on our behalf and may share your Personal Information with these parties for specific, legitimate business purposes. These disclosures are essential for operating our business, providing the Service, and performing targeted marketing.
We disclose your Personal Information to the following categories of recipients:
Platform Providers: We utilize Shopify Inc. to power our online store. Information shared is necessary to process transactions and manage the e-commerce platform. For more information on how Shopify processes personal data, please consult their privacy policy.
Advertising and Analytics Partners: We share your Device Information and Order Information with major advertising and analytics platforms, including Google (Google Ads, Google Analytics) and Facebook. This is done for the explicit purposes of:
Performance Monitoring: Analyzing customer behavior, website traffic, and the effectiveness of our advertising campaigns.
Targeted Advertising: Delivering personalized advertisements to you across the internet (remarketing) and identifying new potential customers.
Operational Service Providers: We share necessary Order Information (e.g., name, shipping address, and phone number) with payment processors, shipping carriers (e.g., UPS, FedEx), and logistics partners to successfully complete your transaction, verify payments, and fulfill your order.
Legal Compliance: We may disclose your Personal Information if required to do so by law, in response to a subpoena or legal process, or to protect the rights, property, and safety of Warmkiss, our customers, or others.
Consent： When you provide us with Personal Information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, your consent is implied as granted to our collecting it and using it for that specific reason only.
Withdraw： You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
We will only keep your Personal Information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
We have implemented appropriate technical and organizational security measures designed to protect the security of any Personal Information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the unified details provided below.
Operating Entity: HANGZHOU STARFOCUS E-COMMERCE CO.,LTD. (Warmkiss Home Brand Owner)
Registration ID: 91330110MA28M4CW73
Official Address: ROOM 805, FLOOR 8, BUILDING 5, NO.970-1 GAOJIAO ROAD, WUCHANG STREET, YUHANG DISTRICT, HANGZHOU, ZHEJIANG, CHINA
Customer Email: servicestaffwinky@warmkisshome.com
Customer Phone: +86 15000890793 (International charges may apply)
Our customer service operates on Beijing Time (BJT):
Hours: 9:00 AM to 5:00 PM, Monday to Friday (BJT)
Please note: This corresponds to 8:00 PM to 4:00 AM Eastern Time (ET) in the United States.
WARMKISS
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