WarmkissHome Return and Refund Policy

Effective Date: November 19, 2025

Your satisfaction as our loyal customer is our first priority. Because of the confidence that we have in our own products, we are able to offer our customers a 30-Day Return Policy, which means you have 30 days after receiving your item to request a return.

 

I. Return Eligibility Criteria

 

To be eligible for a return, your item must meet the following mandatory criteria:

  • The item must be returned within 30 days of receipt of the item.

  • The item must be In original condition (resellable).

  • The item must be Unused, unwashed, and undamaged.

  • The item must be returned In the original packaging.

 

II. Who Pays for Return Shipping?

 

Your return shipping costs and required procedure will be determined by the reason for the return:

 

A. Merchant Fault Returns (Defective or Wrong Item)

 

If the return is due to WarmkissHome’s error (e.g., received a defective product, received the wrong product, or received a product not as described), we will provide a solution, which typically involves a replacement or a full refund.

  • Shipping Cost: WarmkissHome covers all shipping costs. We will provide a pre-paid return shipping label.

  • Procedure: If you receive a product with the above issues, please hold the product and all original packaging. Contact us immediately with a photo or video of the issue. We will investigate, offer a solution, and ship out any replacements needed.

 

B. Customer Fault Returns (Buyer's Remorse or Discretionary Returns)

 

For returns initiated due to reasons falling under Customer Fault (also known as Buyer's Remorse or Discretionary Returns), such as, but not limited to: the customer deciding they no longer want the product, an incorrect size, color, or item being ordered by the customer.

  • Shipping Cost: The customer shall be fully responsible for all costs associated with the return shipping. This includes securing and paying for the return shipping label and ensuring the package is delivered to the designated return address. WarmkissHome will not reimburse return shipping fees for items returned due to Customer Fault.

  • Restocking Fee: WarmkissHome does not charge any restocking fees for returns.

 

III. How Will I Be Refunded?

 

Once your return is received and inspected by us to confirm it meets the return conditions, we will proceed with the refund process immediately.

  1. Refund Method: The refund amount will be credited back to your original method of payment (e.g., credit card, PayPal, or other original payment account).

  2. Refund Timeline: The refund process typically takes 5-10 business days to complete and reflect in your account. The exact timing may vary depending on your bank or payment service provider.

Please Note: Any original express shipping fees paid by the customer (if applicable) are non-refundable.

 

IV. Shipping Damage Claims

 

Although we check items carefully before shipping, we cannot control the shipment. If the item you receive is damaged during transportation, you must provide us with photographic or video evidence immediately.

  • Claim Period: We will not accept Shipping Damage Claims later than 14 days from the receipt of products. Please check your package thoroughly upon arrival.

 

V. Return Process, Contact, and Return Address

 

If there is a problem with your order or you wish to initiate a return, please contact us prior to sending back the products.

  • Contact Email: servicestaffwinky@warmkisshome.com

  • Authorization: DO NOT send back products without prior authorization. You must obtain a Return Merchandise Authorization (RMA) number from our customer service before shipping.

 

Designated Return Address (US Warehouse)

 

For authorized returns, please ship your item to our designated US warehouse address below:

Address: 10985 Oleander Ave Ste.100, Fontana, CA, 92337, USA