Return Policy

Your satisfaction as our loyal customer is our first priority. Because of the confidence that we have in our own products, we are able to offer our customers a 30-Day Return Policy, which means you have 30 days after receiving your item to request a return.

Which iterms are returnable?

  1. Within 30 days of receipt of the item.
  2. In original condition: resellable
  3. Unused or undamaged
  4. In the original packaging 

Due to the merchant's reason, the products need to be returned. How to deal with it?

  1. Received defective product?
  2. Received the wrong product?
  3. Received a product not as described?

Solution: We replace it!

If you receive your product from us with above issues, please hold the product and all packaging. With your cooperation and photo of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.

Who will pay the freight when the product is returned?

The customer will bear the freight unless products are defective or wrong.

 

If there is a problem with your order or you are not satisfied, please contact us at service@warmkisshome.com. DO NOT send back products without authorization. We will resolve all issues with you quickly.

If your approved return passes our inspection, you may receive an exchange or a refund as soon as possible. You can send the item to the address below:

19835 E Walnut Dr N.City of Industry, CA. US 91789

Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 days. The refund or the exchaged product will arrive into your account within 2 weeks. 

 

Shipping Damage Claims

Although we check them carefully before shipping, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the photo or video and contact us at service@warmkisshome.com. 

Notice: we will not accept Shipping Damage Claims later than 14 days from receipt of products.