Shipping Policy

Effective Date: November 19, 2025

Shipping Cost & Coverage

 

  • Shipping Cost: FREE SHIPPING ON ALL ORDERS. 

  • Shipping Coverage: We currently ship only to the Contiguous United States (the lower 48 states).

  • Exclusions: We do not ship to Alaska (AK), Hawaii (HI), P.O. Boxes, military addresses (APO/FPO/DPO), or any U.S. territories.

 

Shipping Timeline 

 

We strive to process and ship your order as quickly as possible. All timelines are stated in business days (Monday to Friday, excluding holidays).

 

1. Handling Time 

 

This is the time it takes to verify your order, perform quality checks, and pack the items.

  • Standard Handling Time: 1 to 3 business days.

  • Orders placed during peak season or holidays may require the full 3 business days for handling.

 

2. Transit Time 

 

This is the time your package is in transit with the carrier. We use multiple major carriers to ensure timely delivery, depending on the product category.

  • Estimated Transit Time: 3 to 7 business days.

Product Category Primary Shipping Carriers Delivery Time (Transit) Shipping Coverage
Mattresses  FEDEX Group 3 - 7 Business Days Contiguous US
Comforters/Blankets  Uniuni, Amazon Logistics, Fedex E 3 - 7 Business Days Contiguous US
Pillows  Amazon Multi-Channel Fulfillment 3 - 7 Business Days Contiguous US
Toppers FEDEX Group, Amazon Logistics 3 - 7 Business Days Contiguous US

Total Estimated Delivery Time: Customers can typically expect delivery within 4 to 10 business days from the date of purchase.

 

Order Tracking and Support

 

All orders are shipped via major carriers and logistics partners. You will receive an order confirmation email followed by a separate shipping confirmation email containing your tracking information and the name of the carrier used.

If you miss the delivery or need support:

  1. Check Tracking Interface: Use the provided tracking number to visit the official carrier website (e.g., UPS, FedEx, Amazon Logistics tracking portal) for the most current status, location, and potential re-delivery options.

  2. Contact Carrier: If the status shows "attempted delivery" or "available for pickup," please contact the carrier directly or visit the indicated local pickup location.

  3. Customer Service Support: For any other questions regarding your tracking number or if you require further assistance, please contact our dedicated customer service team: servicestaffwinky@warmkisshome.com.