Real Down Comforter
Black November Holiday Sale: UP TO 30% OFF!
- Regular price
- Regular price
- Sale price
Frequently Asked Questions
WHERE DO YOU SHIP?
We offer free shipping within the United States of America . For U.S. orders we ship out orders from various local warehouses across the US. Orders to Hawaii, Alaska, Puerto Rico, and U.S. Virgin Islands require extra time for delivery.
HOW MANY DAYS DOES THE DELIVERY TAKE?
In most cases, our carrier partners deliver within 3-5 business days after your order is shipped. Shipping to Hawaii, Alaska, Puerto Rico, and U.S. Virgin Islands may require extra time for delivery.Please keep in mind shipping delays are sometimes unavoidable. Delivery during/after holidays or to areas experiencing severe weather conditions may require additional time. We recommend monitoring your shipping updates.
Didn’t receive your tracking information? Reach out to our Customer Experience Team at email@example.com
WHAT IS A 30-DAY HASSLE FREE RETURN?
We stand behind the quality of our products and are confident you will love the feel of your new bedding. If you are unhappy with your order, we accept returns for items purchased on our site within 30 days of purchase (30-day countdown begins on the day you receive your product). Click here to view the complete shipping policy.
WHERE ARE PRODUCTS FROM?
We are committed to delivering only new and innovative products. Thus, we source only the highest quality raw materials from around the world. Our duvets and comforters meet and exceed all industry standards below and are animal cruelty-free, ethically & sustainably sourced.
Your satisfaction as our loyal customer is our first priority. Because of the confidence that we have in our own products, we are able to offer our customers a 30-Day Return Policy, which means you have 30 days after receiving your item to request a return.
Which iterms are returnable?
- Within 30 days of receipt of the item.
- In original condition: resellable
- Unused or undamaged
- In the original packaging
Due to the merchant's reason, the products need to be returned. How to deal with it?
- Received defective product?
- Received the wrong product?
- Received a product not as described?
Solution: We replace it!
If you receive your product from us with above issues, please hold the product and all packaging. With your cooperation and photo of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.
If there is a problem with your order or you are not satisfied, please contact us at firstname.lastname@example.org. DO NOT send back products without authorization. We will resolve all issues with you quickly.
Shipping Damage Claims
Although we check them carefully before shipping, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the photo or video and contact us at email@example.com.
Notice: we will not accept Shipping Damage Claims later than 14 days from receipt of products.
will offset carbon emissions from every delivery
Free Shipping + Returns
Standard: free on all orders, delivery: 3-5days
Softest fabric guaranteed
fabric that feels like a cloud
Durable and machine washable
Enhanced weave that is guaranteed not to pill even after washing and drying
Warmkiss Climate Commitment
Here's how it works: For every order we receive, a formula is used to calculate the estimated shipping emissions. Based on those estimates, a portion of our revenue goes to carbon removal companies that have been vetted by scientists from Carbon Direct. Those companies use that money to remove however much carbon our shipments created. Any extra funds go toward the further development of carbon removal technologies.